![]() For this purpose, supply-related, social, economic, and ecologically and environmentally relevant objectives were considered. In this paper, the project’s results are linked to delivery and distribution logistics’ challenges to explain white-label parcel lockers’ contribution to ensure a nationwide, innovative and demand-oriented (local) supply structure for spatially scalable and flexible flows of goods, information and services. ![]() user experience, operability etc.) to test, analyse and evaluate this innovative service. average package sizes, frequency of orders, usage times etc.) as well as qualitative data (e.g. The implementation of the white-label parcel lockers system was accompanied by conducting a mixed methods research which uses quantitative data (e.g. Therefore, a pilot operation of white- label parcel systems in two target areas with different settlement structures (rural community of Kaumberg in Lower Austria and Vienna’s 5th district Margareten) was implemented for twelve months. In particular, overcoming the last-mile in parcel delivery by courier express parcel services (CEP services) is associated with numerous problems.īased on these logistical-organisational problems and challenges, vendor-independent (“white-label”) parcel lockers were developed within the alBOX research project framework. The challenges lie in developing an economically, ecologically and socially sustainable receiving and shipping system that offers the possibility of directly involving the local economy and strengthening locations overall. Due to its complexity, innovative solutions are required to guarantee a resource-saving supply quality with flexible goods and services in urban and rural areas. Online commerce is an expanding and therefore challenging market.
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